Privacy Policy

Last updated on 13 May 2026

About Ventio

CBA New Digital Businesses Pty Ltd, trading as Ventio, provides digital identity verification.

In this privacy policy, 'we', 'us' or 'our' refers to Ventio.

Your privacy

We manage your personal information and aim to be clear and open about what we do with it. You can find more information in places like our apps (e.g. Digital ID creation screens) and terms and conditions.

This policy explains how we can collect, use, hold, and disclose your personal information.

During your relationship with us, we may tell you more about how we handle your information. For example, when you complete the identity verification process, or receive terms and conditions.

Please read through this policy carefully prior to using the website or app. The personal information we seek to collect about you is necessary to the service we provide. If you do not provide us with all the information we require, we may not be able to deliver our service to you.

Sometimes we update our privacy policy. You can always find the most up-to-date version on our website.‍

What information do we collect?

We collect information about you when you use our products or services, or deal with us. We may also collect information about you from other people and organisations.

The ways we collect information from you

We collect personal information when you: 

The ways we collect your information from others

We also collect personal information about you from others, such as:

We may collect the following types of personal information:

Types of personal information

What kinds of personal information might be involved

Personal and contact details

This may include your full name, other previous names, address, phone number, email address, and date of birth.

Australian Government related identifiers and identity documents

The details from the identity documents you provide to us, for example, an Australian Passport and Driver’s Licence.

Interaction information

This includes details of your interactions with us, such as when you contact us, use our online services (such as the Ventio App), make an enquiry, provide feedback, or make a complaint.

Digital information

We collect information from you electronically when you use our services.

This includes information such as:

  • IP address
  • Information about your location, such as general geographic location that we or our Third-party providers may derive from your IP address.
  • details of the device used to access our digital services (including mobile and tablet)
  • information on whether your device is enabled to install other apps from unknown sources
  • type of authentication used (for example touch ID or face ID)
  • Some of this information we collect using cookies. For more information, see the “Cookies” section below.

Sensitive information

We may collect and handle sensitive information. This may include:

  • Biometric information (for example, we may ask for an image of your face for biometric identification purposes)
  • If we need this type of information, we will ask for your permission prior to its collection – except where otherwise allowed by law.

Publicly available information

On occasion, we may collect and handle information that is in the public domain, such as from:

  • online forums, websites, Facebook, Twitter, YouTube or other social media (for example, if this information is used to respond to a complaint)
  • public registers (for example, those kept by the Australian Securities and Investments Commission).

How do we use your information?

We use it to deliver our products and services. We also use your information for other reasons, such as to better understand you and your needs, and to let you know about other products and services you might be interested in.

Here is a list of the ways we may use your personal information.

Purpose

How we use your personal information

Serving you as a customer

We use your information to deliver our products and services including to:

  • assess and process your applications for products and services
  • administer and manage existing products or services you have with us
  • manage our relationship with you
  • improve our service to you and your experience with us
  • communicate with you or your representatives about our products and services
  • let you know about other products and services that may be of interest to you.

Improving our business

We use your information to improve the products and services we provide through activities such as:

  • reviewing customer feedback and assessing how you use our products and services
  • testing and validating the effectiveness of products, services and system enhancements
  • monitoring and reviewing email communications and other business activity for quality assurance, training and compliance purposes.

Managing our operations

We use your information to manage our operations, including to: 

  • deliver our products and services (see ‘Who do we share your information with’ below for further detail). 
  • respond to complaints and seek to resolve them.

Managing security, risk and crime prevention

We use your information to:

  • prevent, detect and investigate suspicious or fraudulent activities
  • investigate health and safety incidents involving our people and customers
  • support the management of our information security and network controls to prevent cyber-attacks, unauthorised access and other criminal or malicious activities.

To comply with our legal obligations

Where required, we use your personal information to comply with the law, including our regulatory obligations, including to:

share relevant information with law enforcement agencies, tax authorities and other regulatory bodies

  • investigate criminal activity such as fraud, terrorist financing, bribery, corruption and money laundering.

Managing our business

We use your information to run our business in an efficient and proper way. This includes managing our financial position, business capability and planning, testing systems and processes, as well as managing communications, corporate governance, and audit.

We may also use your information to ensure you are complying with your terms and conditions with us.

Sales or acquisitions

We may also use your personal information to support any changes to the ownership of products or services or the make-up of the Group. For example, we may:

  • sell, transfer, or merge parts of our business, or our assets, including products or services
  • bring other businesses into the Group
  • stop providing a particular product or service.

When we do this, we may share your personal information with other members of the Group or other parties involved, where appropriate.

Direct marketing

We may use and disclose personal information we collect about you to provide direct marketing offers for Ventio products and services which we think may be of interest to you, unless you tell us not to by opting out at any time.

If you don’t want to receive direct marketing messages from us, want to change your contact preferences, or unsubscribe from any commercial electronic messages, you may do so by contacting us via email at support@ventio.com.au.

Cookies and analytics

What are cookies? 

Cookies are text files that are downloaded to your computer or mobile device when you access a website. As you browse, cookies gather and store some information about the way you use that website.  

Cookies allow the website to recognise your device each time you visit, providing you with a better experience because the site learns your preferences as you browse. Some types of cookies also perform essential functions to enhance how the site works.  

How we use cookies on the Website and the App 

Cookies are used on the website to track your journey through the website. The type of cookie we use collects no personal information at all. This simply allows us to see at a glance which pages and information are of most interest to visitors and members. Most browsers can be configured to refuse to accept cookies. You can also delete cookies, however, doing so may hinder your access to valuable areas of information within the website. 

The app uses your device’s information, such as your device ID, and uses local secure storage to remember your login details. To delete your device information, you will need to delete or uninstall the app from your device or clear your local storage. 

Who do we share your information with?

We may share your information with third parties for the reasons noted in ‘How do we use your information’ or where the law otherwise allows or requires us to. These third parties can include:

Type of third party

Description

Other members of the Group

We may share your information between members of the Group. You can read about how Group members may use your information in How do we use your information?

Authorised Third Parties

We may share information with third parties where you have authorised us to do so or where we are legally required. This may include third parties that you have authorised us to share your credential with (such as real estate agents or conveyancers).

Third Parties that can verify your information

This includes organisations that can verify information that you have supplied when applying for a product or service, including:

  • Our outsourced service providers
  • commercially available third-party databases.

Our Service Providers

We may share your information with our service partners, external service providers and other organisations that help us to supply products and services. These include:

  • external service providers that we engage to perform services for us, such as identity verification and risk screening.
  • our legal advisors or auditors.
  • organisations that assist us to identify, investigate or prevent fraud or other misconduct.

Government and law enforcement agencies

We may share your information with regulatory bodies, government agencies and law enforcement bodies to comply with our legislative or regulatory obligations in any of the jurisdictions where we operate.

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Sending information overseas

Sometimes, we may send your information overseas, including to:

If we do this, we make sure there are appropriate privacy, data handling and security arrangements in place to protect your information.

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Keeping your information safe

We take great care with the information we hold about you. Our aim is to ensure that details are securely protected from misuse, interference, and unauthorised access, modification or disclosure service. We take great care to make sure that we keep your information in an accurate, complete and up-to-date manner. 

The website and the app are professionally hosted and operate in a secure environment. The Website and the App use encryption techniques to enhance your privacy and security when using the website and the app. You should however be aware that there is always an inherent risk in transmitting your personal information via the internet, including by email. 

The period of time we keep your information will depend on the type of information we hold about you. Generally, your information will be retained while we have an ongoing relationship and for a period of time as required under specific legislation relating to the type of information held. 

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Accessing, updating and correcting your information

You can contact us on support@ventio.com.au if you have specific questions pertaining to your information. There is no fee to ask us for your personal information. We try to respond to your personal information requests within 30 days after you ask us for it. Before we give you the information, we will need to confirm your identity. In some cases, we may refuse access or only give you access to certain information. If we do this, we’ll write to you explaining our decision.

If you‍ wish to update or correct any information we hold about you, you can create a new credential using your updated information.

Making a privacy complaint

How can you make a complaint?

We try to get things right the first time – but if we don’t, we’ll do what we can to fix it.  If you are concerned about your privacy, you can make a complaint by emailing us at support@ventio.com.au and we’ll do our best to sort it out.  

Once the complaint has been received, we’ll look into the issue and try to resolve it as soon as possible.  If we can’t we’ll write to you to let you know how we’ll manage the complaint. 

If your complaint is about how we handle your personal information, you can also contact the Office of the Australian Information Commissioner (OAIC): 


Office of the Australian Information Commissioner
GPO Box 5218, Sydney NSW 2001
Phone 1300 363 992
Visit oaic.gov.au

For more information

If you want to update your personal information, or if you have a privacy concern, need more information, or want to update your preferences, simply email us at support@ventio.com.au. You can also use the Ventio App to update your information and preferences.